1. Introduction
Welcome to Tradevo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tradevo.uk and use our services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide to us when you:
- Register for an account
- Sign up for our free or paid membership
- Subscribe to our newsletter or communications
- Download free resources (such as our 7-Day Blueprint)
- Contact us via email, phone, or contact forms
- Participate in our community or forums
This information may include:
- Name and business name
- Email address
- Phone number
- Business address and location
- Trade/profession type
- Payment information (processed securely by third-party payment processors)
2.2 Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Referring website
- Pages viewed and time spent on pages
- Links clicked
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through our cookie consent banner and your browser settings. For more information, see our Cookie Policy section below.
3. How We Use Your Information
We use your information for the following purposes:
- To provide our services: Including account management, membership access, and course delivery
- To process transactions: For membership subscriptions, course purchases, and other payments
- To communicate with you: Send updates, newsletters, marketing materials, and respond to inquiries
- To improve our services: Analyze usage patterns, conduct research, and develop new features
- To personalize your experience: Tailor content and recommendations based on your interests
- To ensure security: Detect and prevent fraud, abuse, and security incidents
- To comply with legal obligations: Meet regulatory requirements and enforce our terms
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors: Whop.com and Stripe for secure payment processing
- Email services: For sending newsletters and communications
- Hosting providers: For website hosting and data storage
- Analytics providers: Google Analytics to understand website usage
4.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Privacy Rights
Under UK GDPR and Data Protection Act 2018, you have the following rights:
- Right to access: Request a copy of the personal information we hold about you
- Right to rectification: Request correction of inaccurate or incomplete information
- Right to erasure: Request deletion of your personal information (subject to legal obligations)
- Right to restrict processing: Request limitation on how we use your information
- Right to data portability: Request transfer of your information to another service
- Right to object: Object to processing of your information for marketing or other purposes
- Right to withdraw consent: Withdraw consent for processing based on consent
To exercise any of these rights, please contact us at tradevouk@gmail.com or 01709 352347.
7. Cookie Policy
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help us provide a better user experience by remembering your preferences and understanding how you use our site.
7.2 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (login, security, consent preferences)
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Marketing Cookies: Track your activity across websites to deliver relevant advertising (with your consent)
7.3 Managing Cookies
You can control cookies through:
- Our cookie consent banner (appears on first visit)
- Your browser settings (most browsers allow you to block or delete cookies)
Note: Blocking essential cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Facebook, Instagram, Whop.com). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: tradevouk@gmail.com
- Phone: 01709 352347
- Website: tradevo.uk
14. Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113